Last year, after almost two years of effort working on a daily planner, we had to admit we were working on the wrong idea. Since that day, we have focused our efforts on a new vision: the design of a creativity space to team up with others. Although our new idea seems promising, we have no formal proof that we are on the right track. Until recently, I thought I was forced into this very unscientific process of trusting my good fortune and my instincts to compete against luck.
Fortunately, in recent days, I’ve discovered an innovation approach that presents a product not as a set of functionality but rather as a solution that a customer hires to get a job done.
I first became aware of the “Job to be Done” approach through Intercom. In recent months I have subscribed to their blog and recently they have published a book to summarize how they use the approach internally for product management.
This innovation approach is very well documented by Harvard Business School professor Clayton Christensen in the Wall Street Journal Bestseller: Competing Against Luck: The Story of Innovation and Customer Choice.
“When we buy a product, we essentially ‘hire’ something to get a job done. If it does the job well, when we are confronted with the same job, we hire that same product again. And if the product does a crummy job, we ‘fire’ it and look around for something else we might hire to solve the problem.”
– Clayton Christensen
Christensen’s book is a must read but, in my opinion, the best reading I have found on the subject is the book by Alan Klement: When Coffee and Kale Compete: Become great at making products people will buy. I particularly appreciated how he unifies the “Job to be Done” approach within a system of progress.
Now that I am equipped with a more scientific approach, I will take advantage of the next few weeks to review and validate whether setting up a creativity space to team up with others is always the best idea.